System Analyst (Chatbot)

We are seeking a highly motivated and skilled System Analyst in Chatbot development to join a leading business in the Aviation industry. This position will be responsible for designing, developing, testing, and maintaining chatbots to support our business objectives.

Key Responsibilities

  • Design and develop chatbots that enable effective customer interactions and automate business workflow
  • Collaborate with cross-functional teams to determine chatbot requirements
  • Continuously monitor and improve the performance of chatbots by assessing its limitation in terms of usability, technical difficulty, accessibility, and performance
  • Provide guidance and support to junior team members to assist them to implement projects
  • Stay up-to-date with emerging chatbot technologies and industry trends


  • Bachelor’s or equivalent qualifications in Computer Science, Information Technology, or a related field
  • 4+ years of experience in large-scale software development, from designing a solution to launching it into production
  • Experienced in leading Chatbot integration projects
  • Experienced with system integration from web services
  • Experience with frontend development and backend systems
  • Proficiency in handling Cloud Platforms
  • Excellent problem-solving and analytical skills
  • Strong communication skills with good command of English, Cantonese, and Mandarin

Job Details

  • Negotiable
  • Hong Kong
  • Permanent


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