Our client is an international financial institution specializing in wealth management and insurance products.

Its Customer Service team is seeking someone self-motivated and proactive to join its well-established team. On-the-job training is to be provided to allow employees to get familiarized with the dynamic work environment and financial products. He/ She will be ultimately responsible for providing top-notch customer service experience to customers.

Work Location: Hybrid

Key responsibilities:

• Resolve customer inquiries over the phone, email, live chat, and other digital communication
• Provide accurate information about the company’s financial products and services (on-the-job training provided)
• Maintain accurate records of customer interactions including inquiries and complaints
• Collaborate with other departments to ensure customer’s needs are met and issues are solved
• Comply with company policies and procedures to maintain high-quality services
• Stay up-to-date with the industry trend

Requirement:

• At least 2 years of customer service experience, service counter or hotline setting preferred
• Good command of both verbal and written Chinese and English
• Excellent interpersonal and communication skills
• Problem-solving with the ability to think critically
• Proficient in PC and Microsoft Office