Senior Customer Service Officer (Financial Institute)

Our client is an international financial institution specializing in wealth management and insurance products.

Its Customer Service team is seeking someone self-motivated and proactive to join its well-established team. On-the-job training is to be provided to allow employees to get familiarized with the dynamic work environment and financial products. He/ She will be ultimately responsible for providing top-notch customer service experience to customers.

Work Location: Hybrid

Key responsibilities:

  • Resolve customer inquiries over the phone, email, live chat, and other digital communication
  • Provide accurate information about the company’s financial products and services (on-the-job training provided)
  • Maintain accurate records of customer interactions including inquiries and complaints
  • Collaborate with other departments to ensure customer’s needs are met and issues are solved
  • Comply with company policies and procedures to maintain high-quality services
  • Stay up-to-date with the industry trend


  • At least 2 years of customer service experience, service counter or hotline setting preferred
  • Good command of both verbal and written Chinese and English
  • Excellent interpersonal and communication skills
  • Problem-solving with the ability to think critically
  • Proficient in PC and Microsoft Office


Job Details

  • Negotiable
  • Hong Kong
  • Permanent


    *Required (All information are kept private and confidential)