Our client is a Multinational Insurance firm seeking a Senior Consumer Insights Manager who can drive actions out of consumer insights improving the Consumer experience

Responsibilities:

• Use Qualitative and Quantitative research methods in gathering consumer insights
• Assess and improve current research methods providing effective changes where necessary
• Concisely translate all consumer insights and data into actionable insights in improving products
• Handle various changing projects aligned with cross-functional teams
• Observe new market trends and their effect on changing consumer insights for future reference

Requirements:

• Minimum of 10 Years of experience in Quantitative and Qualitative research
• Background in Insurance, Finance, or related fields is an advantage
• Fluent proficiency in English and Chinese (Cantonese or Mandarin)
• Research experience in Customer Experience, Call centers, Product support, and more
• Design thinking orientated, aligning insights with Human Centered Design
• Strong Communications skills and ability to work with cross-functional teams