Our client is a Web3 firm developing its social media project and backed by international tech giants. They’re looking for experienced Customer Service professionals to join their team, building quality customer service systems and procedure

Responsibilities:

• Develop, monitor and upgrade the standard operating procedures of the customer service flow
• Conduct internal checks when there’s an issue
• Build and lead the customer service quality check team
• Ad-hoc support upon business need

Requirements:

• 3+ years of team-leading experience in customer service/ quality check departments
• Familiar with service flow management and quality check procedure
• Experienced with communicating with vendors
• Strong entrepreneurship and communication skills
• Comfortable with remote work and following the APAC working hours
• Fluent in English and Mandarin