Our clients are top-ranked professional service firms and looking for talents to join their IT support desk. There’re multiple openings so both fresh graduates and experienced professionals are very welcome!

Responsibilities:

• Ensure the company’s tech infrastructure meets the standard of the operation need
• Provide first-level (Analyst role) or second-level support (Lead role) and follow up to user system hardware/software, printers, application support and networking issues
• Identify trends for common problems and work with the IT Team to resolve the issues
• Provide remote technical support
• Follow Global policies and direction
• Other ad-hoc IT tasks as requested

Requirements:
L1:

• Fresh graduates or candidates with 1-2 years of working experience
• Working experience in a professional service firm or large international company is an advantage
• Comfortable with taking overnight shifts occasionally for the support desk’s rotation
• IANG candidates are welcome
• Fluent in English and Chinese

L2:

• 3-5+ years of IT support experience in a professional service environment or international companies
• Comfortable doing individual tasks and leading a boutique team with members from different locations
• Understanding of ITIL v2 or v3 is preferred
• Fluent in English and Chinese