Our clients are top-ranked professional service firms and looking for talents to join their IT support desk. There’re multiple openings so both fresh graduates and experienced professionals are very welcome!
Responsibilities:
- Ensure the company’s tech infrastructure meets the standard of the operation need
- Provide first-level (Analyst role) or second-level support (Lead role) and follow up to user system hardware/software, printers, application support and networking issues
- Identify trends for common problems and work with the IT Team to resolve the issues
- Provide remote technical support
- Follow Global policies and direction
- Other ad-hoc IT tasks as requested
Requirements:
L1:
- Fresh graduates or candidates with 1-2 years of working experience
- Working experience in a professional service firm or large international company is an advantage
- Comfortable with taking overnight shifts occasionally for the support desk’s rotation
- IANG candidates are welcome
- Fluent in English and Chinese
L2:
- 3-5+ years of IT support experience in a professional service environment or international companies
- Comfortable doing individual tasks and leading a boutique team with members from different locations
- Understanding of ITIL v2 or v3 is preferred
- Fluent in English and Chinese