Our Client is a globally recognised firm, currently seeking a candidate to join their APAC, HK team.

Responsibilities:

• Provide technical assistance and support
• Communicate with users with applications and system-related enquiries
• Handling hardware, and software to ensure the provision of effective work orders
• Escalating complex issues and resolving them in a timely manner
• Working close with global technical teams

Requirements:

• At least 4 years of experience
• Experience in IT technical support in professional services; financial services, bank, insurance, and legal environment
• 2nd line support
• Knowledge of MS Office 365, Remote Acess Systems
• Knowledge of Audio/Teleconferencing
• ITIL is a plus but not a must
• Fluent in English communication