Our client is a multinational financial firm seeking talented specialists to assist with its professional services across its various business arms.

Responsibilities:

• Supervise the customer hotlines for products across multiple regions
• Liaise with the customer support team in managing overall customer support operations
• Maintain a degree of quality and productivity when handling customers
• Assist management with any feedback or improvements necessary to customer support
• Handle additional cross-functional tasks across multiple departments

Requirements:

• 1-3 years of work experience (those with a customer service background are a plus)
• Prior experience within financial services, call centres, or services is a bonus!
• Excellent communication and interpersonal skills when dealing with people
• Motivated and strong team player in working with multiple teams
• Strong writing and spoken English, Cantonese, or Mandarin