Our Client is a multinational corporation, currently seeking to expand their team and looking for talent experienced with Customer Support to assist with consumer performance.

Responsibilities:

• Handle customer inquiries and complaints through email and live chat
• Follow communication procedures, guidelines, and policies for consistent service quality
• Critically assess and resolve customer concerns
• Record customer interactions and propose solutions in improving service quality
• Follow up on assigned ad hoc duties provided by line manager

Requirements:

• Graduate, diploma, or above
• Experience in Customer service or related disciplines
• Shift work of 5 days a week, 9 hours a day
• Native level of English and Mandarin in reading and writing
• Excellent interpersonal and communication skills
• Full training will be provided