Our client is a multinational corporation, currently seeking to expand their team and looking for talent experienced with Customer Support to assist with consumer performance.

Responsibilities:

• Handle customer inquiries and complaints through email and social media chat
• Follow communication procedures, guidelines, and policies for consistent service quality
• Critically assess and resolve customer concerns
• Record customer interactions and propose solutions in improving service quality
• Follow up on assigned ad hoc duties provided by the team lead

Requirements:

• A strong customer service mindset to help customers
• 5 days’ work Monday to Friday with lunch breaks
• Native level of English
• Excellent interpersonal and communication skills
• Full training will be provided to get your set for the role