Our client is an international FinTech company. They are looking for a Customer Service Manager to lead the expanding Customer Service Team.

Responsibilities:

• Supervise the daily operations of the customer service team
• Improve customer service experience, create engaged customers and facilitate business growth
• Interact with customers and handle customer queries and complaints in a timely manner
• Set customer service goals for team members and help them reach those goals
• Develop service procedures, policies and standards

Requirements:

• 5+ years of experience with the leading Customer Service team
• Familiar with LiveChat, ChatBot, email and other different channels
• Knowledgeable in blockchain, crypto and exchange platform
• Excellent English communicator; Native speaker is advantageous
• Training a team is desired