Responsibilities:

• Provide customer service and follow up the client’s inquiries by phone calls, emails, live chat
• Handle questions with professional blockchain knowledge
• Ensure the service is up to standard and resolving customers enquiries promptly
• Follow up communication procedures, guidelines and policies to ensure consistent customer service quality

Requirements:

• Degree, diploma or above in customer service environment
• Native in Mandarin, both speaking and writing
• Strong communication skills with phone handling experience
• Passionate in Blockchain is a plus, training provided
• 5-days work with shift allocation
• Immediate available is preferred
• *salary depends on experience and knowledge