Responsibilities:
- You will be responsible for managing and engaging with the organization’s online community (Discord, Telegram, Twitter, Instagram, Facebook, Youtube, etc.) in a way that builds brand awareness and a sense of community
- You will work cross-functionally with partners while focusing on engagement, enjoyment, and growth
- Engage with DeFi, Crypto and NFT communities daily through various online channels: Discord, Telegram, Twitter, etc
- Increase brand awareness and community engagement
- Listen, gather and share the community’s feedback and opinions with the team
- Track community sentiment and provide actionable reports and recommendations
- Respond to user questions, comments, and concerns in a timely manner
- Enforce strict community rules, identify and remove bots
- Help build and scale data pipelines for a rapidly growing global organization
- Help build social/community measurement, attribution, and modeling
- Build and maintain BI/dashboards and reports and also respond to ad-hoc requests
Requirements:
- 1-3 years of community management experience in managing online communities on Telegram and Discord
- This person MUST have actual experience in the blockchain, crypto, and NFT space
- Proven record of community engagement and management in the crypto, DeFi space
- Strong experience with Telegram and Discord is a must
- Excellent written and verbal communication skills
- Experience identifying and delivering helpful community content
- A creative, strategic approach to community growth and engagement